Privacy Policy

1. Who We Are

Clipz Gardening is a local gardening and lawn care business based in Ripley, QLD 4306, servicing Ipswich and South East Queensland. We operate the website at clipzgardening.com.au.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: clipzgardening@gmail.com
• Phone: 0448 210 917
• Location: Ripley QLD 4306, Australia

2. Our Commitment to Your Privacy

Clipz Gardening is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. This policy explains what personal information we collect, why we collect it, how we store it, and your rights in relation to it.

3. What Personal Information We Collect

We may collect the following personal information from you:

• Name — so we know who we are speaking with
• Phone number — so we can call or text you about your enquiry
• Email address — so we can respond to your enquiry by email
• Property address or suburb — so we can assess whether we service your area and provide an accurate quote
• Photos of your property — if you choose to upload them via our quote form, to help us provide an accurate quote without needing a site visit
• Service preferences — such as the type of gardening service you require, your land size, and property details
• Technical data — such as your IP address and browser type, collected automatically when you visit our website

We only collect personal information that is reasonably necessary for us to provide our services and respond to your enquiries. You are not required to provide personal information to browse our website.

4. How We Collect Your Information

We collect personal information in the following ways:

• Contact and quote form: When you fill in the quote request form on our website, we collect the details you provide directly.
• Direct contact: When you call or email us, we may record the details of that communication.
• Cookies and analytics: Our website may use cookies and analytics tools (such as Google Analytics) to collect technical data about how visitors use our site. See Section 7 for more detail.

5. Why We Collect and Use Your Information

We collect and use your personal information for the following purposes:

• To respond to your quote request or enquiry
• To provide gardening and lawn care services to you
• To communicate with you about bookings, scheduling, and follow-ups
• To send you important updates about our services (we do not send marketing emails without your consent)
• To improve our website and the services we offer
• To comply with any legal obligations

We will only use your personal information for the purpose it was collected, or a directly related purpose. We will not use your information for any other purpose without your consent.

6. How We Store and Protect Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

• Enquiry details submitted via our form are received by email and stored only as long as needed to respond to your enquiry.
• We do not store your personal information in an online database beyond what is necessary to operate our website.
• Photos you upload are processed and attached to our email notification only — they are not stored on our web server after the email is sent.
• We use SSL encryption on our website to protect data transmitted between your browser and our server.

We will take reasonable steps to destroy or de-identify personal information once it is no longer needed.

7. Cookies and Analytics

Our website may use cookies — small text files stored on your device — to help us understand how visitors use the site and to improve your experience. You can disable cookies in your browser settings, however this may affect some functionality of the website.

We may use Google Analytics to collect anonymised data about site traffic and usage patterns. Google Analytics uses cookies and collects data such as your IP address, browser type, and pages visited. This data is anonymised and used only to help us improve the site. You can opt out of Google Analytics tracking using the Google Analytics opt-out browser add-on.

For more information on how Google handles data, see the Google Privacy Policy.

8. Third-Party Services

Our website links to or integrates with third-party services. These services have their own privacy policies and we are not responsible for their practices:

• Google Business Profile — Our Google business listing may collect reviews and interactions. See Google Privacy Policy.
• Facebook — Our Facebook page is operated under Meta privacy policies. See Meta Privacy Policy.
• Instagram — Our Instagram account is operated under Meta privacy policies.
• Google Maps — We may embed Google Maps on our site. Google may collect data when you interact with the map.

We encourage you to review the privacy policies of any third-party services you use through our website.

9. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We will not disclose your personal information to any outside party except in the following circumstances:

• Where you have given us consent to do so
• Where we are required to do so by law or a court order
• Where it is necessary to protect the rights, property, or safety of Clipz Gardening, our customers, or others

10. Your Rights Under the Australian Privacy Act

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any personal information we hold that is inaccurate, out of date, incomplete, or misleading
• Request deletion of personal information we hold about you (where we are not legally required to retain it)
• Complain about how we have handled your personal information

To exercise any of these rights, please contact us at clipzgardening@gmail.com or call 0448 210 917. We will respond to all requests within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updated policy on this page with a revised date at the top. We encourage you to review this page periodically.

12. Contact Us

For any privacy-related questions, requests, or complaints, please contact the Clipz Gardening team:

• Email: clipzgardening@gmail.com
• Phone: 0448 210 917
• Hours: Monday to Sunday, 7:00am – 5:00pm AEST
• Location: Ripley QLD 4306, Australia